Effective Date: March 1, 2025

Welcome to Runakai! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these terms.

1. General Terms

• Runakai is an online retailer selling baby and toddler products.
• We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page.
• By continuing to use our website, you accept any updates to these terms.

2. Orders and Payment

• All prices are listed in U.S. dollars.
• We accept major credit cards and other payment methods as displayed at checkout.
• Orders are processed upon successful payment.
• Runakai reserves the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.

3. Shipping and Delivery

• We currently ship within the United States. For customers outside of the U.S., please contact us directly at info@runakai.com for help!
• Estimated delivery times are provided at checkout but are not guaranteed.
• Customers are responsible for providing accurate shipping information. Runakai is not liable for lost or delayed shipments due to incorrect addresses.

4. Returns and Refunds

30-Day Return Policy
At Runakai, we want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free return policy within 30 days of receiving your order.

Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Products must be unused, unwashed, and in their original packaging with tags attached.
• Proof of purchase is required.
• Items marked as final sale or gift cards are not eligible for return.
• Please allow 3 weeks for processing.

How to Initiate a Return:

1. Contact our customer support team at info@runakai.com with your order number and reason for return.
2. We will provide return instructions and a return shipping label (if applicable).
3. Once we receive and inspect your return, we will issue a refund to your original payment method within 7-10 business days.

Return Shipping Costs:

• If the return is due to a defect or an error on our part, we will cover the return shipping cost.
• For all other returns, the customer is responsible for return shipping fees.

Exchanges:
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will arrange a replacement or refund at no additional cost.

For any questions, reach out to our support team at info@runakai.com. We’re happy to help!

5. Product Disclaimer

• Our products are designed for babies and toddlers, but caregivers should always supervise their use.
• Runakai is not responsible for any misuse of products or failure to follow safety guidelines.

6. Intellectual Property

• All content, images, and trademarks on our website are owned by Andrade Merchandise Corp. and may not be used without permission.

7. Limitation of Liability

• Runakai is not liable for indirect, incidental, or consequential damages arising from product use or website access.
• In no event shall our liability exceed the amount paid for the purchased product.

8. Contact Information

For any questions regarding these Terms and Conditions, please contact us at info@runakai.com.

By using our website and purchasing from Runakai, you acknowledge that you have read, understood, and agree to these terms. Thank you for stopping by and supporting our small business!